Seats support
Tell us what happened. We'll help you find the next step.
Get help with your account, restaurant watches, alerts, credits, payments, or a marketplace handover. Include enough detail for the team to investigate without sending sensitive credentials.
What to expect
Clear details help the team triage your message.
Support is handled by a small team, so replies are not instant. We aim to respond during UK business days; payment, marketplace, refund, and privacy reviews may take longer.
For a time-sensitive request, put the restaurant and reservation date in the email subject. Seats cannot guarantee restaurant availability or a successful booking.
How we can help
Start with the right details.
Account and sign-in
Email verification, password resets, profile details, or account access.
Watches and alerts
Venue selection, watch status, booking links, or notification questions.
Credits and payments
Credit balances, purchase receipts, payment issues, or refund reviews.
Marketplace handovers
Listings, claims, private handover details, reliability, reports, or disputes.
Before you email
Help us investigate safely.
Email hello@seatsbookings.com from the address on your Seats account when possible.
Include these details when relevant
- Your Seats account email
- The restaurant, date, party size, and watch or handover involved
- A payment receipt or order reference, without full card details
- What you expected, what happened, and any error shown
Never send your password, verification code, or full payment-card number.