Privacy Policy

Seats collects the information needed to provide restaurant reservation assistance services, including account contact details, service order details, marketplace listing and claim details, notification preferences, support messages, and operational audit records.

We use Supabase for authentication and database hosting, Stripe for payments, Resend for email, Vercel for hosting and analytics infrastructure, and Railway for scraper operations. Twilio SMS may be used only where SMS notifications are configured. Seats does not currently operate WhatsApp messaging.

We do not sell personal data, use IDFA, run advertising tracking, or share data with data brokers. Payment card details are entered with Stripe and are not accessed by Seats.

Email messages may include open, click, and unsubscribe tracking so we can measure delivery, improve alerts, and honour opt-outs. You can unsubscribe from marketing emails using the unsubscribe link or by contacting support; service and transactional messages may still be sent where needed to run your account or requests.

Marketplace handovers may include restaurant, timing, party size, public notes, private handover notes, trust signals, confirmations, reports, and dispute notes. Private handover details are shown only to the lister and the accepted claimer, plus Seats administrators where needed for support, abuse prevention, or dispute handling.

Service order, consent, payment, monitoring, email, marketplace, and audit records may be retained after account deletion where needed for tax, fraud prevention, legal obligations, consumer-law evidence, chargeback handling, marketplace disputes, or platform security. Where deletion is requested, Seats will delete or anonymise data that is no longer needed for those purposes.