Refunds and Cancellation

Seats begins paid reservation services immediately when you request immediate start during checkout. If the service is fully performed, you may lose the right to cancel. If you cancel after work has started but before completion, Seats may charge a proportionate amount for the service already provided, subject to your legal rights.

No refund is due merely because no table becomes available. Refund review is available for failed setup, duplicate charge, no successful monitoring, materially deficient coverage, legal cancellation, or platform error.

Credits are consumed when a watch is created and Seats begins monitoring. A no-result watch is not automatically refundable, because availability depends on restaurant inventory and user timing. Seats may review credits or payments where monitoring did not start, the wrong venue or date was used because of a platform error, or a duplicate payment was processed.

Marketplace listings and claims are normally free in the current product. Seats is not responsible for restaurant refusal, user no-shows, inaccurate handover details, or a restaurant changing or cancelling a booking, but users can report a failed handover for review.